Support Ticket
Created At:
4 August 2024 at 17:23:12
Domain:
grandsport.gr
Status:
Open
Resolved
SITE IS DOWN - ALERT
The site is NOT WORKING, please check it immediately because it has been down for an hour -almost-.
Conversation History
EmbeTronicX NextGen Solutions
Please do that for me.
2 October 2024 at 21:08:09
Chinyere Nwosu
The problem persists. I noticed that you have replaced the wpworld.host part but there is an error in what was used, not of the links can reach the server.
https://hqwordscom/10-things-i-hate-about-you/
It says hqwordscom instead of hqwords.com
2 October 2024 at 12:47:30
Rohan Matthew
Hello,
Thank you for your time and patience
We have options for the control panel and edge cache available, and we can use the Web Optimisation Wizard. Additionally, you can compress the images directly. You may proceed on your end using your control panel area, or kindly provide confirmation, and we will check it from our side.
2 October 2024 at 11:29:55
Rohan Matthew
Hello,
Thank you for opening the support ticket.
We will have this checked and update you accordingly, please hold on for further updates.
Meanwhile, your time and patience will be appreciated.
2 October 2024 at 08:37:54
Hello,
Thank you for your time and patience.
Kindly note that we have performed a WP search-replace within the database to replace all instances of "hqwords-com.us.wpworld-host.com" to "hqwords.com"
Could you kindly check and confirm if the issue still persists.
Regards,
Rohan Matthew
Support team
1 October 2024 at 22:13:46
Chinyere Nwosu
The link above is just an example. The links we added within our posts have changed structure and has the wpworld-host.com added to it. Here is another example from the article 'Fire and Ice
Article link - https://hqwords.com/fire-and-ice/
Internal link (anchor text = The speaker) - https://hqwords-com.us.wpworld-host.com/10-things-i-hate-about-you/
I checked through several posts and the internal links structure are similar to this.
1 October 2024 at 18:51:45
Hello,
Thank you for your time and patience.
Could you kindly elaborate your query and let us know which domain are you trying to add.
Please note that upon checking, the domain solar-panels-for-sale-house.com is currently active, which is your primary domain and if you are trying to add a subdomain kindly follow the steps below:
1. login to your control panel.
2. scroll down and click Domains
3. Manage your domains and add the domain you want to add.
If you wish to use additional domains to host different websites, please remember to change the document root so that it uses a different directory (For example, public_html/site2 or secondsite_html). Please note that the system treats these much like a subdomain, so using this facility to host entirely different websites is not recommended for security reasons.
Please refer the link for the additional info:
https://privatebin.support-tools.com/?b334b30b7d0f9b5b#Fr73gH8xub3A6i4PVogGfZ3gBomxK8pifrktc8M3sGA2
If you need any further assistance feel free to get back to us.
1 October 2024 at 18:30:10
Hello ,
We have checked this in detail.
Could you kindly let us know upon clicking which internal link from the main website (hqwords.com) are redirecting to the given link , https://hqwords-com.us.wpworld-host.com/to-kill-a-mockingbird-summary/
We have checked original link from the main website and could not experience any redirection to the provided link , https://hqwords-com.us.wpworld-host.com/to-kill-a-mockingbird-summary/
Also could you please share the steps to replicate the redirection from the main site if its happening again.
Screenshot for reference :
https://privatebin.support-tools.com/?8d8e8bc79d46778a#8XGM12iRhT6UVm9W2r5dziRMEr6u53pB44qJL9Hvn6J8
Awaiting a response.
1 October 2024 at 18:20:41
Hello,
Thank you for opening the support ticket.
We will have this checked and update you accordingly, please hold on for further updates.
Meanwhile, your time and patience will be appreciated.
1 October 2024 at 17:55:03
Hello,
We will have this checked and update you.
Kindly bear with us in the mean time.
1 October 2024 at 17:47:20
Dear Marielisa,
I understand your frustration, yet this has nothing to do with our servers or our hosting platform as the error originates from "wc-notice-functions" WooCommerce plugin and it is clearly seen in the logs. There's a null object being passed as a parameter onwards to the chain. This could be caused due to version mismatch or conflicts between plugins included in the chain (SV_WC_Payment_Gateway_Direct & Woocommerce). It's an application layer error.
What i'd suggest is contacting Woocommerce support, as this is completely non related to the server or the infrastructure.
10 September 2024 at 01:05:52
Ok Naseem i see that you have transferred this domain to us, so it is completely under your control. You can change the name servers yourself on your WPPanel: https://wpworld.host/wppanel: under Domains -> muslimtherapy.com -> Change Name servers
8 September 2024 at 06:24:49